Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag your own experience with a poker site's cashier? Here's how to reach us and what we can (and can't) help with.
How to reach the team
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. Please include the name of the poker site involved and, where relevant, the state you're playing from — regulated real money poker in the US runs state by state, so context helps us give you an accurate answer.
What we can help with
- Corrections or updates to a review — bonus terms, rake structures, or payout timelines change, and we'd rather fix an error than leave it live
- Questions about how we compare and rank poker sites, including why one operator ranks above another
- Suggestions for a poker site, app, or payment method you think deserves a closer look
- General feedback on the site, its content, or its usability
What we can't help with
We're an independent review and comparison site, not an operator. That means we can't access your poker account, process a withdrawal, resolve a dispute over a bonus, or verify your identity for KYC purposes. Those requests have to go through the poker site itself — most regulated US operators list a support email or live chat directly in their cashier or account settings. If you're contacting us about a payout that's taking longer than expected, we can point you toward what typically causes delays (verification backlogs, payment method limits, or first-withdrawal checks), but we can't intervene on your behalf.
Fast payouts specifically
A lot of the messages we get are about cash-out speed, since that's a big part of what this site covers. If you've had a payout experience — fast or slow — with any of the sites we list, that feedback is genuinely useful to us, because published withdrawal times often lag behind what players actually experience. Let us know the operator, the payment method used (ACH, e-wallet, PayNearMe, or otherwise), and roughly how long it took. We factor real reader feedback into how our team approaches reviews, alongside our own research into each operator's stated terms.
Responsible gambling and account concerns
If you're reaching out because gambling is causing stress, financial strain, or you're having trouble controlling your play, please don't wait on an email reply from us. Call or text 1-800-GAMBLER, available in most US states, for confidential support. We also keep a dedicated page on responsible gambling with further resources, and every poker site we list should offer its own self-exclusion and deposit-limit tools directly in your account settings. Online poker for real money is legal only where it's specifically regulated, and every site on this page requires players to be 21 or older (18 in a small number of states) — if you're contacting us with an account or age-verification issue, the operator's own support and compliance team is who needs to handle it.
Commercial disclosure
Online Poker Sites may earn a commission when readers sign up with a poker site through links on this site. That relationship has no bearing on how sites are ranked or reviewed, and it doesn't change the answer you'll get if you contact us with a question or a correction. For the full terms governing use of this site, see our terms and conditions.
Before you write in
A few quick checks save everyone time:
- For account, deposit, or withdrawal issues, contact the poker site's own support team first — they're the only ones who can access your account
- For a factual correction, tell us which page and which detail is wrong, ideally with a source or screenshot
- For responsible gambling concerns, use 1-800-GAMBLER rather than waiting for an email response
Outside of that, we're happy to hear from anyone comparing poker sites, weighing up a welcome bonus, or just double-checking a payout method before they deposit. Drop us a line and we'll get back to you.